FAQ
Create Account
Can anyone register?
Yes, if you agree to the terms of use, anyone can register.
I don't have a mobile phone or smartphone, can I register?
No. As two-step authentication by phone number (SMS) is required, those who do not have a device that can receive SMS cannot register.
E-mail/SMS is not delivered.
Please check if your email address or phone number is correct. If sending e-mail or SMS results in an error, please try again later. Also, if you cannot receive e-mail or SMS, check the site of your mobile phone company, provider, or terminal manual.
I don't know how to register, can you help me?
No. We do not provide individual support.
My last/first name has changed. Please tell me how to change them.
Change from the User Information page. Refer to the document for Editing an Account.
I registered wrong first/last name mistakenly. Please tell me how to change them.
Change from the User Information page. Refer to the document for Editing an Account.
I want to change my username.
Change from the User Information page. Refer to the document for Editing an Account.
I want to change my email address.
Change from the User Information page. Refer to the document for Editing an Account.
I want to change my phone number.
Change from the User Information page. Refer to the document for Editing an Account.
I want to change my user ID.
No. The user ID is assigned a random value (UUID) when the user is created and cannot be changed by the user.
Can I get multiple IDs by myself?
Yes, there is no problem. However, since the registration of the same e-mail address is restricted, prepare multiple e-mail addresses.
Can I share my ID with multiple people?
Please create an individual account and do not share or transfer the ID.
Can I transfer my ID to someone else?
Please create an individual account and do not share or transfer the ID.
The checkbox for consent to the privacy statement is not displayed on the screen.
Please be sure to scroll down to the bottom of the screen and check the explanation regarding the handling of personal information. If it still does not appear, please delete your browser cache and try again. If the issue persists, please report it through the inquiry form.
The account creation screen is not displayed properly and registration cannot proceed.
Please delete your browser cache and try again. If the issue persists, please report it through the inquiry form.
I lost my password.
Please reset the password from "Forgot your password?" on the login screen. If the username required for password reset is lost, please write the email address of the target account and contact Service ML. We will confirm the username from the email address and reply.
Delete Account
I don't use the portal anymore, please tell me how to delete the account.
Change from the User Information page. Refer to the document for Deleting an Account.
If I delete my user, will all my personal information be deleted?
When you delete your user, all personal information associated with the account is deleted. For input data for individual technologies, please see the frequently asked questions (FAQ) for each technology.
Why do I delete two accounts (AD account and Portal account) when I delete my account?
We apologize for the inconvenience. When the account was created, two accounts were automatically generated: one is for logging in (Portal account) and the other is for issuing API access tokens (AD account). Currently, we are not able to provide the ability to delete two accounts at the same time, so you have to delete two accounts in order.
Operation
Where is user account data stored?
User accounts of the Fujitsu Research Portal are stored on servers in the Japan region of Microsoft Azure.
Too much maintenance.
We apologize for the inconvenience. This portal is free, so there is no service level setting. If you want paid support, please contact us from Service ML.
Can't I use the service during maintenance?
No. You cannot use the service during maintenance.
Is it possible to change the maintenance time?
No. We do not provide individual support.
Technology
What kind of technology is XXX (ex, Tr3)?
For questions about each technology, please refer to the description page, how to use each technology, and frequently asked questions (FAQ).
What is the difference between XXX (ex, Tr3) and ZZZ (ex, Data e-TRUST)?
For questions about each technology, please refer to the description page, how to use each technology, and frequently asked questions (FAQ).
What is system requirements for each technology?
For questions about each technology, please refer to the description page, how to use each technology, and frequently asked questions (FAQ).
I want to know the details of the technology.
No. We do not provide individual support. Please check the published documents.
The application seems to be broken.
Please check the explanation page of each application and the user's manual for how to use it. If an error occurs when you invoke the API as described in the user's manual, please contact us using the contact form, including the API request information, the error message that is occurring, and where to look in the user's manual.
Personal Information
I'm worried about personal information (last name, first name, phone number, email address, etc.) leaking out.
Personal information will be handled appropriately in accordance with the Personal Information Protection Policy.
Who manages personal information?
Fujitsu Limited manages the data. The personal information management of this portal is not entrusted to a third party. The personal information is managed on Microsoft Azure.
Why do I need to set my first and last name?
This is for identification at the time of inquiries about personal information and to prevent prank registration.
Why do I need to set my phone number?
This is to prevent prank registration by confirming personal identification and valid contact information when making inquiries about personal information.
Why do I need to set my email address?
This is to prevent prank registration by confirming personal identification and valid contact information when making inquiries about personal information.
Services
Why can I use it for free?
We want to get a lot of feedback from you by publishing our technologies through the Fujitsu Research Portal. Please feel free to give us feedback if you are interested in the technologies.
Is it really free?
Yes, you can use the technologies published through Fujitsu Research Portal for free. Fujitsu does not charge for the use of this portal, although actual costs may be incurred in connection with some external services.
I would like you to support me even if I pay for it.
Yes, please contact Service ML.
Can I use it in my own product?
Yes, please contact Service ML.
Is it okay to profit from a third party using the technologies?
Yes, please contact Service ML.
Is it possible to remove the API restrictions?
Yes, please contact Service ML.
Can you do interviews about？
Yes, please contact Service ML.
Can I use it for free forever?
Yes, there is no charge for the published technology on this portal and you can use it for free. However, changes to this published technology and the Portal may be made or terminated without notice.
Doesn't the service end suddenly?
Changes to the published technology and this portal may be made or terminated without notice.
Can I use it from overseas?
Yes, you can use it. However, it is provided from Japan.
Is the XXX technology (not listed in the portal) not open to the public?
Please make your request from the contact form. However, it is free of charge, so we may not be able to meet your request. If you want paid support, please contact Service ML.
How to use
I don't know how to use the API.
For general information how to use the API on this portal site, please refer to the document for Using the API. If you have questions about the APIs that each technology provides, please refer to the description page, how to use each technology, and frequently asked questions (FAQ) for each technology.
I don't know how to use the sample application.
For questions about each technology, please refer to the description page, how to use each technology, and frequently asked questions (FAQ).
I don't know how to get the API token
For information on how to obtain API tokens on this portal site, please refer to the document for Issuing the API access token.
Can I use it from smartphone or tablet?
A web-browsable device may be available, but has not been tested.
What OS is supported?
It seems to be available if it is a web-browsing OS, but we have not checked its operation outside of Windows.
Is there any possibility of getting infected by viruses?
The content published on this portal is virus checked. For general antivirus measures, please check "Cyber Security Site for Citizens" published by Ministry of Internal Affairs and Communications, etc.
I don't know how to open the document.
It can be viewed in browsers that support PDF formats by default, such as Google Chrome and Microsoft Edge. If you are using a browser that does not support PDF, use a PDF reader.
Can I ask how to use it by e-mail or phone?
No. We do not provide individual support.
Is it possible for you to make the XXX function available?
Please make your request from the inquiry form. However, it is free of charge, so we may not be able to meet your request.
I can't use the features on the press release or the website.
Please make your request from the inquiry form. However, it is free of charge, so we may not be able to meet your request.
It suddenly became unavailable.
Please check the situation by following the procedure below if you have trouble such as this portal is not available.
1. Please check the announcements section on the top page of this portal for maintenance and failure status.
2. Check the Microsoft Azure Status page for any faults.
3. Please try again later.
4. If the problem persists, please use the inquiry form to report the status of the problem (Which page, which API, and what error message are displayed?).
API call results in an error.
Check the user's manual. If an error occurs when you invoke the API as described in the user's manual, contact us using the contact form, including the API request information, the error message that is occurring, and where to look in the user's manual.
Does the API token have an expiration date?
The API token expires 24 hours after it is issued. The expiration date of the issued API token cannot be extended, so please reissue it.
How do I get an account?
Please refer to the document for Creating an Account.
I'm a Fujitsu employee. Can I use the portal without registering?
Yes, Fujitsu employees can use the portal without registration starting on September 12, 2024. When logging on, simply click "Fujitsu SSO" to sign in. If you do not have an account in the portal at that time, one will be automatically created for you. Currently, only Android devices are available in the Intune environment.
I am a member of a competitor of Fujitsu, but is there no problem to use it?
Yes, you can.
Isn't the data I sent seen by a third party?
Some technologies share data areas with other users. Do not enter data that could cause problems if it is shared with a third party.
Please tell me how to implement an app using API.
No. We do not provide individual support. Please check the published documents.
An error occur even if I operate according to the user's manual.
Please check the situation by following the procedure below if you have trouble such as this portal is not available.
1. Please check the announcements section on the top page of this portal for maintenance and failure status.
2. Check the Microsoft Azure Status page for any faults.
3. Please try again later.
4. If the problem persists, please use the inquiry form to report the status of the problem (Which page, which API, and what error message are displayed?).
Error does not disappear.
Check the user's manual. If an error occurs when you invoke the API as described in the user's manual, contact us using the query form, including the API request information, the error message that is occurring, and where to look in the user's manual.
I don't know how to use the downloaded file.
Check the user's manual associated with the downloaded file.
Not accessible from a specific environment
Use the query form to provide information about your specific environment (OS, network settings, etc.) and the status of the problem (What URL or API and what error message is being displayed?).
It seems to be an error in a specific environment.
Use the query form to provide information about your specific environment (OS, network settings, etc.) and the status of the problem (What URL or API and what error message is being displayed?).
Can I search for other users?
Provides an API that allows you to retrieve account information from a user name. For details, refer to the document for Searching for users in the Portal. Note that only the user name and user ID can be acquired.